As communication technology continues to evolve, customer expectations are rising. Today, customers don't just want great products and services, they also want the process to be easy and seamless.
In response to these expectations, call centers are also embracing new technologies. One of these is chat translation, which makes it possible to provide customer service in multiple languages.
Before we get into too much technical jargon, let's use a quick example to explain how this feature can make life easier for customers and customer service representatives.
As you know, Turkey is a major player in the global healthcare tourism market. A large number of patients from abroad come to Turkey for procedures such as hair transplantation, cosmetic surgery, and more. Let's imagine that Donald Trump is one of those patients, and he wants to get a hair transplant at a hospital in Istanbul.
Trump logs onto the hospital's website and enters his problem and needs in his native language, English. The customer service representative, who sees Trump's request in Turkish, responds in English. Trump is able to understand the response and book his appointment.
Chat translation is a real-time translation technology that allows customers to communicate with call centers in their own language.
Chat translation has many benefits for call centers. These benefits include:
Tegsoft is a leading software company in the chat translation field. Tegsoft's chat translation solutions offer call centers the following advantages:
Tegsoft's chat translation solutions can help call centers improve the customer experience and stay ahead of the competition.
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