Chat Translation, Donald Trump and hair transplant

Chat Translation, Donald Trump and hair transplant


Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

04.09.2023

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As communication technology continues to evolve, customer expectations are rising. Today, customers don't just want great products and services, they also want the process to be easy and seamless.

In response to these expectations, call centers are also embracing new technologies. One of these is chat translation, which makes it possible to provide customer service in multiple languages.

Before we get into too much technical jargon, let's use a quick example to explain how this feature can make life easier for customers and customer service representatives.

As you know, Turkey is a major player in the global healthcare tourism market. A large number of patients from abroad come to Turkey for procedures such as hair transplantation, cosmetic surgery, and more. Let's imagine that Donald Trump is one of those patients, and he wants to get a hair transplant at a hospital in Istanbul.

Trump logs onto the hospital's website and enters his problem and needs in his native language, English. The customer service representative, who sees Trump's request in Turkish, responds in English. Trump is able to understand the response and book his appointment.

Chat translation is a real-time translation technology that allows customers to communicate with call centers in their own language.

Chat translation has many benefits for call centers. These benefits include:

  • Increased customer satisfaction: Chat translation allows customers to receive service in their own language, which makes them feel more comfortable and understood. This can lead to increased customer satisfaction and loyalty.
  • Improved accessibility: Chat translation allows customers who speak different languages to access call centers. This can help businesses expand their target audience.
  • Reduced costs: Chat translation eliminates the need for customer service representatives to be fluent in multiple languages. This can help businesses reduce costs.

Tegsoft is a leading software company in the chat translation field. Tegsoft's chat translation solutions offer call centers the following advantages:

  • High accuracy: Tegsoft's chat translation solutions work with a high accuracy rate. This means that customers can access accurate information and resolve their needs more quickly.
  • Security: Tegsoft's chat translation solutions provide the highest level of security. This helps to protect customer data.
  • Flexibility: Tegsoft's chat translation solutions can be customized to meet the needs of businesses. This helps businesses find the best solution for their call centers.

Tegsoft's chat translation solutions can help call centers improve the customer experience and stay ahead of the competition.

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