E-Commerce: The Rise of Online Shopping

E-Commerce: The Rise of Online Shopping


Diren Nâzım Selimoğlu

Diren Nâzım Selimoğlu

02.05.2023

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E-commerce, is one of the most popular ways of shopping today. Shopping online has become much easier and more convenient than shopping at traditional stores. Sometimes, we even opt to wait for a 2-day delivery instead of going to the store to buy a new battery for a clock.

Advantages of E-commerce

There are many advantages to e-commerce. Some of these advantages include:

  • Convenience
  • Price
  • Choice
  • Comparison

The Future of E-commerce

E-commerce is a sector that will continue to grow in the coming years. The main reasons for this growth are:

Widespread digitization: The widespread use of the Internet contributes to the growth of e-commerce.

Proliferation of smartphones: The proliferation of smartphones makes e-commerce more accessible.

Pandemic: The pandemic has significantly contributed to the growth of e-commerce.

The Importance of Call Centers in E-commerce

E-commerce is one of the most popular ways to shop today. While shopping online, customers may need to reach a call center to get answers to their questions, address complaints, or request support.

Accessibility Call centers are the most effective way for customers to reach out anytime, anywhere. Customers can reach the call center through different channels such as phone, email, live chat, or social media. This allows customers to receive support whenever and wherever they need it.

Reliability Customers value the reliability of the businesses they shop with. Call centers help increase the reliability of businesses by providing quick and effective support.

Updates Customers want to receive updates about products and services from the businesses they shop with. Call centers help businesses communicate these updates to their customers.

Personalization Customers appreciate when businesses show personalized attention to them. Call centers help businesses provide a more personalized experience by accessing information such as customers' past purchase history and preferences.

Advantages of Call Centers in the E-commerce Sector

Increases customer satisfaction: Call centers increase customer satisfaction by quickly and effectively responding to customers' questions and issues.

Boosts sales: Call centers inform and capture potential customers, boosting sales.

Increases brand awareness: Call centers increase brand awareness by enabling customers to interact with businesses.

E-commerce solutions: Tegsoft develops custom software solutions for e-commerce websites. These software solutions can be customized to meet the needs of e-commerce websites. E-commerce consultancy services: Tegsoft provides consultancy services to e-commerce websites. These services help e-commerce websites to be more successful.

Must-have: Number Masking

While shopping online, many different methods are used to enhance the shopping experience for customers. One of these methods is number masking.

Number masking is a method that allows only the last few digits of a customer's phone number to be displayed. This reduces risks such as spam and fraud, as the customer's phone number is not fully visible.

How to Implement Number Masking?

For example, let's say we want to connect two parties without them having each other's phone numbers. This process can be easily done with Tegsoft solutions.

For instance, let's imagine Cristiano Ronaldo, widely regarded as the best football player in the world, decides to end his football career and start working as a courier. As a naturally fast person, Ronaldo, using the Tegsoft solution, triggers the software. The software calls both the caller and the called customer, connecting them. This way, both the caller's and the called customer's numbers are masked. Thus, Ronaldo is protected from fan phone calls.

Number masking is a critical step for customer satisfaction in e-commerce. Knowing that their phone numbers are not fully visible, customers can shop more confidently. This improves the shopping experience and helps increase customer loyalty.

Tegsoft provides a number masking solution for e-commerce websites. With this solution, e-commerce websites can increase customer security and improve customer satisfaction by showing only the last few digits of customers' phone numbers.

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