Contact Center Solutions for Educational Institutions | Contact Center Software

Contact Center Solutions
for Educational Institutions:

Effective Communication,
Stronger Connections

The education sector requires continuous and
effective communication with students and parents.
From admissions to class schedules, exam notifications
to payment tracking, providing accurate and timely
information enhances the credibility of educational
institutions.

With Tegsoft’s advanced communication
solutions, you can manage student and parent
interactions professionally and make the educational experience smoother.

Strengthen Student
and Parent Communication

Timely communication is essential for students and
parents throughout the educational journey.
With Tegsoft, you can:

✔ 24/7 Support: Enable students and
parents to reach your institution anytime.

✔ Omnichannel Communication: Engage
through phone, WhatsApp, email, SMS, and live chat.

✔ Integration with Student Information Systems: Access
academic records, attendance history, and payment details
from a single screen.

✔ Chat Translation for Multilingual Support: Provide real-time
translation for written communication with foreign students
and parents, eliminating language barriers.

Simplify Admissions
and Enrollment Processes

✔ Automated Application Responses: Speed up the admissions
process by providing instant updates on applications and enrollments.

✔ Smart Call and Message Routing: Direct incoming inquiries to the
relevant department, reducing wait times.

✔ Payment and Scholarship Notifications: Send automated reminders
about tuition fees, scholarships, and payment deadlines.

Enhance Operational
Efficiency

✔ Manage Call Volume with Smart Distribution: Route
calls and messages to available representatives,
minimizing wait times.

✔ IVR for Quick Responses: Offer self-service options
for frequently asked questions to reduce operational workload.

✔ Feedback and Satisfaction Surveys: Gather insights through
surveys to continuously improve service quality.

CONTACT CENTER PRODUCTS

INDUSTRIAL SOLUTIONS