First, your patient contacts your institution to make an appointment beforehand. You have to remember, as a health facility, you always have to be available at first contact to build a relationship with your patient and earn his/her loyalty. Through the self-service voice channel, your patients can easily make appointments or ask for their appointment details in a snap of a finger! When they make an appointment on call, the appointment information is also by SMS or e-mail.
With Tegsoft, keep your CRM information secured! Create a rich CRM system and facilitate communication between you and your patients. Know who your patients are and what they need. Manage patient information from only one place.
Provide faster and more efficient service when they try to reach you.
Make your patient’s waiting time shorter with our software’s queue management features. Direct them straight to the agent who can meet their needs. Prioritize emergency calls in the queue. Remember, there is no room for errors in the health sector. Minimize error margin with our software’s queue-based prioritization.
Make your patient feel special. Continue communicating with your patient after discharge. Send him/her a “take care” reminder or message. Patients prefer going to institutions they feel safe and happy with when needed. A high rate of people choose their hospitals based on the hospital’s environment – i.e., how they are treated, etc.
Let your patients recommend you to their families and friends!
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.
With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
Call Center Supervisor - Bilge Adam
The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?
E-Commerce Manager - Lufian
Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
Çiğdem Işık Yeşiltepe
Call Center Supervisor - Tam Faktoring
With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.
Telephony Engineer - Atos
We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.
After Sales Services and Technical Service Responsible - Pilsan Plastik
Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.
Head of Operation - Vektör Teknoloji