Through the TegsoftCRM, we can monitor our contact history with ease from one screen. By reporting the customer’s previous calls, whom they call, and destination info, we are well-prepared to greet our customers. Since this is satisfying for the customer, they feel special. As a result, this provides us with repeat customers.
Ozan AKGÜL -Sales and Customer Supervisor, TOURISTICA Tourism Company
You can use Tegsoft’s integrated CRM features. Or, you can also integrate your own CRM. Either way, you can completely access the history of your communication with your customers. TegsoftCRM facilitates the managing of the recording process and reporting the issues related to the shipment as an activity in the transportation and logistics industry
Create custom activities for your customers. Take note of the things your customer loves; arrange next year’s special offers and call them; make them feel special for their vacation. As a result, your customers’ loyalty will increase. This is valid only when the business truly knows – or wants to know – their customers.
Conduct survey of all kinds to gain a wealth of information on your customers. Ask the NPS (Net Promoter Score) questions in your surveys.
We adopted NPS, which measures the willingness of customers to recommend a company’s product or services to others, as compared to the other KPIs because it tracks ongoing relationships better as compared to single interactions. For this reason, we also provide a free CRM should you not have your own to keep track of your customers and free tools to measure NPS.
Get your recommendation rating directly from your customers!
It is better to see something once than to hear about it a thousand times.
We happily offer and present to you the Tegsoft platform! We can provide you with either a free on-premise demo or a 30-day money payback guaranteed demo on Cloud together with our partners.
With Tegsoft’s user-friendly screen, we can easily manage our framework from just a single panel. We chose Tegsoft precisely because of their ability to provide an easy-to-use software.
Call Center Supervisor - Bilge Adam
The Tegsoft interface is very easy to use. Everything we need is recorded in our call center. We can access the date we want at any given time. What could be more beautiful than this?
E-Commerce Manager - Lufian
Thanks to Tegsoft’s fast and efficient reporting power, we can easily perform accurate planning and needs analysis. This saves us precious time, thereby increasing overall efficiency in our call center.
Çiğdem Işık Yeşiltepe
Call Center Supervisor - Tam Faktoring
With Tegsoft’s interface, we can acess all of the transactions on just a single screen! At the same time, we can now easily follow our agents’ status and position by listening to the voice records.
Telephony Engineer - Atos
We can easily access the past voice recordings. It is easier now easier to work on and follow up on our call center. Now, we can provide more regular service.
After Sales Services and Technical Service Responsible - Pilsan Plastik
Thanks to Tegsoft's powerful reporting feature, we can take different reports on different breaks. In this way, we can easily make analyze in our call center.
Head of Operation - Vektör Teknoloji