Service Management Policy

The Tegsoft Service Management System is a systematic management approach established in order to ensure that the effectiveness of all products and services we provide is maintained at the highest level. It is fed by the Service Management Policy and Service Management processes. In line with the objectives defined in the Service Management System, our main purpose is to ensure the continuous improvement of service quality by prioritizing the needs of our customers. 

Tegsoft commits, within the framework of the ISO/IEC 20000 Information Technology Service Management System Standard, that an effective Service Management System is implemented within its organization and that the service management requirements for all services it provides are met.